Many thanks empire for wasting my Saturday 4/sixteen/16 along with a trip working day. Installers confirmed up at 1pm arrived in and said they were in this article to do my kitchen area. I informed them they ended up doing my lr,dr , kit and hallway.they did not have the moulding to the career or ample product Therefore the had to Call a cs rep. CS rep identified as me and needed to reschedule for four/21/16 now I really have to use An additional getaway day and hope they get it suitable this time.
Although a while has elapsed, we wish the prospect to further discuss your practical experience in order that we may perhaps improved enhance on satisfying you and various clients in... Examine a lot more › Was this review practical? 0 0 by nameless
For some of you who wrote adverse reviews, sometimes troubles happen. If I have a difficulty With all the installation, I will article it on right here, on the other hand.... FIRST I will give Empire the opportunity to take care of it first.
They cancelled the next appointment as a result of temperature. Within the third appointment, they under no circumstances showed up plus they hardly ever termed to state they weren't intending to demonstrate up. I called customer support and acquired a manager. I advised him I'd personally give them one more opportunity. At the following appointment time, they once again didnt clearly show up. I called customer care and they said the installers suggests they are on their own way. So I wait around and wait and wait. No-one ever confirmed up. I then called and cancelled my order. It had been this type of waste of my time. Empire isn't going to continue to keep its phrase. Really don't make use of them.
Now, I was fantastic with what we ordered, until finally I talked to home depot. They explained the caliber of my invest in was over the decreased close. So This can be how I discovered that Empire provides much less expensive products and solutions, the Walmart company of carpet.
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I Individually did not such as administration mainly because it will not be fair when an individual get an phase in his posture use his electricity and set the different among contractors or installers In particular though they care for their career as well as their earlier occupation, encounter, and buyer pleasure can improve them.
Your salespeople are clearly skilled for being pushy and… To Empire's reply- No thanks, not interested. Your salespeople are naturally qualified for being pushy and impolite. Not for me.
Matthew B. reported "Huh...unsure why the review I wrote right before bought filtered out. You are able to nonetheless click my real evaluate below Element's profile. Anyhow, I got an amazing flooring and just needed individuals to understand about it..." go through more
A couple of days later, I acquired a cellular phone get in touch with from another person indicating that my quote was suitable For added special discounts. A few days after that I obtained a phone from "Ron at the company office in Chicago" seeking to debate the quotation- I made a decision to connect with Ron and finally gave him the quick Edition of my working experience and he gave a lackluster apology and moved on to inquiring if I thought the quotation was a very good price tag.
My husbands experienced to move his clientele all-around to have the ability to be below for that appointment. At 250 hr he costs his purchasers which was a waste of my spouse's time that he could have been providing company to his shoppers.
It looks Clicking Here like we do not have a selected deal with for Empire Today, that makes supplying directions difficult. This business enterprise might not have an Formal storefront, or it might go to a number of destinations throughout the day.
This includes all issues that fulfill our reporting tips and which can be submitted electronically. We also report around the resolution with the grievance, as based on BBB.
The Retention department had an excellent supervisor and crew direct in a competitive setting. Anyone was helpful and considering rising as a gaggle. There have been various pursuits the decision Heart had to relieve tension, which includes, a nap spot, and getaway functions and decorating competitions.